Returns & Refunds Policy
Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your purchase date, unfortunately you cannot return any items.
To be eligible for a refund, your item(s) must be unworn, unused, unwashed and in the same condition that you received it.
If you wish to return your order please email firstname.lastname@example.org to notify us of your return.
Please include order number, name, and address.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. If we reject your refund due to inspection you will be notified.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).
Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:
1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)
2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card
3. If you have done these steps and still have not received your refund, please email us at: contact email@example.com
You are welcome to return your item(s) for a store credit or refund to place a new order for the alternative item(s) / size(s) required within 14 days of receiving your order. You are responsible for return shipping costs and will need to pay the shipping of the alternative size/item.
You must notify us of a return within 14 days of receiving your parcel via email to: firstname.lastname@example.org
Please allow us up to 4 working days to reply to your email and confirm your return - we will send you the relevant returns address to make your return. You will have 7 days from the date we reply to you to ship your returned item(s).